Helping companies in a range of sectors continue to provide essential services
“I want to provide the best customer service and experiences, but it’s a struggle to ensure my national campaigns make an impact in local markets—and meet local regulations.”
DCM will help. With over 60 years of experience helping large global companies connect with customers nationally, regionally, and locally, DCM grasps the obstacles you face as a service provider. Our proven, innovative communications solutions ensure you keep up with evolving regional demographics and regulatory compliance. As your communications partner, we will:
Online-shopping return labels
Purolator and FedEx Canada tracking forms
Ensure your brand experiences resonate in local markets
Fulfill your multi-channel campaigns efficiently
Create customized, compliant, and site-specific in-store collateral
Deliver actionable insights based on granular customer segmentation
Whether your business is in hospitality, entertainment, or another specialty service, your number one duty is to consistently deliver incredible experiences to your customers. To do that means getting to know them better than anyone else and delivering powerful, personalized communications.
You need to know your customers’ local interests and trends. Their customs and sensitivities. And while you must always stay true to your brand, you must also ensure every customer experience is carefully curated around their personal tastes and lifestyles, and adheres to their local rules and regulations. Because the customer’s voice is louder than ever. With the ease and prevalence of customer-review apps and websites, a subpar experience can have detrimental consequences to your brand. You need to meet—or better yet—exceed customer expectations every time.
DCM is up for the challenge. With our national footprint, proven expertise and suite of communications solutions, we have the scale and insights to build brand loyalty at every touchpoint of the customer journey—wherever your customers live. Our in-store innovations, custom loyalty programs, and comprehensive print services provide the highest quality brand experiences, while our robust reporting tools and One-Touch Brand Management system ensure your campaigns are executed efficiently and cost-effectively. With DCM as your communications partner, you can rest assured that incredible experiences for your customers begin the moment you say hello.